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Beyond customer service

Beyond customer service

‘Go the extra mile’ is one of our founding statements here at Surrey Marble and Granite. Our team apply it in many ways, some serious, some joking, but the principle it highlights is our commitment to our customers.

As expert stone workers supplying both individuals and other building contractors, we quickly realised that the market was awash with customers who had had disappointing experiences. As well as a few cowboy builders and fraudsters who have no intention of providing good value for money, there are many businesses and contractors who are spread too thin, asking skilled plasterers to turn to basic plumbing or vice versa.

For us, standing out in this crowd was simple: we would commit to one field and do it right. Resisting the urge to have a finger in many pies, we would stick to our original goals and make the best kitchen worktops we can. In the 30 years since our company was founded, our expertise has grown and we’ve expanded: we do more work directly for domestic clients, and we work with a wider range of stones, particularly new engineered stones, like Silestone, and we have customers across Surrey and far beyond. But we haven’t branched out into areas we can’t master: no wood turning in this stone workshop!

What does this mean for you?

When you place an order at Surrey Marble and Granite, whether it’s for a small batch of granite tiles or an extensive Silestone floor, you’ll get expert help and support at every step of the way. Our full-service stone workshop can provide advice at every stage, from design and style choices through stone selection to project management tips and fitting advice.

We’re proud of our workshop, and are happy to show you around. In fact, we’d love it if you came down for a cup of tea as we find it’s so much easier to show off different finishes, edgings and stones in person. While the internet is a great place to comparison shop, a photo doesn’t do justice to the almost translucent beauty of fine marble or the bright colours of a processed stone like Silestone.

Make use of our expertise

We don’t expect our customers to know the first thing about stone – that’s our job. It helps if you know what you like, what your budget is and when you’d like the project complete, but we can work with just one of those, if necessary. We’re ready to provide all the other information you need to make a good choice.

As we work with stone everyday, our team know their marble from their Silestone, their polished finish from their country, and can explain why a granite tile that makes a great bathroom floor might be less than ideal for a kitchen worktop. Our goal is to fully understand your project so we can provide the best stone for you at the best price.

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